**ZONE BUSINESS ANALYST – CONSUMER ENGAGEMENT SERVICES**

We are looking for a Zone Business Analyst with strong business analysis skills, effective stakeholder communication, and experience translating market needs into scalable digital solutions to join our Consumer Engagement Services team.

**Position Snapshot:**

+ Type of Contract: Permanent
+ Function and Stream: IT – Marketing, Sales and eBusiness / Consumer Engagement Services
+ Type of work: Hybrid
+ Work Language: Fluent Business English

**The role:**

The Zone Business Analyst acts as the primary interface between markets and the global CES team, ensuring business needs are captured, prioritized, translated into clear requirements, and delivered through scalable solutions. The role combines business analysis, project delivery, governance, and adoption leadership, with a strong focus on Salesforce Service Cloud / Engage OMNI as the core platform.

**What you’ll do:**<...