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Overview

Purpose:

This role is to provide service and underwriting guidance and support on large and complex local policy requests, issuing policies and invoices to local brokers and customers on behalf of Zurich Producing Offices. They act as subject matter experts in their lines of business, processes and systems. They will ensure the correct interpretation and application of country underwriting practices and procedures and assist the Collection Team on premium collection of the servicing accounts. This role is accountable and responsible to meet the Global KPI targets set under IPZ Heatmap and all local KPIs.

Responsibilities

• They foster relationships with local brokers and large customers and take ownership for the delivery of the highest standard of local service.
• Ensure that brokers and customers are kept informed when referral or confirmation is needed from the Pr...